Privacy Policy

Illinois Street Food Emporium 5550 N Illinois St, Indianapolis, IN 46208

Last updated: April 2026

Who we are

Illinois Street Food Emporium ("ISFE," "we," "us," or "our") is a scratch kitchen and bakery located in the Butler-Tarkington neighborhood of Indianapolis, Indiana. We have been serving our community since 1979. This privacy policy explains how we collect, use, and protect your information when you interact with us online or in person.

This policy applies to our website at isfeindy.com, our cookie e-commerce store at shop.isfeindy.com, our online ordering platform, our email and SMS communications, and our social media accounts.

Information we collect

Information you provide directly

When you place an order, sign up for our newsletter, submit a catering inquiry, contact us, or create an account on our cookie shop, you may provide us with:

• Name

• Email address

• Phone number

• Mailing or delivery address

• Payment information (processed securely by our payment providers, not stored by us directly)

• Order details and preferences

• Messages or feedback you send us

• Event details for catering requests

Information collected automatically

When you visit our websites, certain information is collected automatically through cookies and similar technologies:

• Browser type and device information

• IP address and approximate location

• Pages you visit and how you interact with our sites

• Referring website or source that brought you to us

• Date and time of your visit

Information from third-party platforms

If you interact with us through social media, online ordering platforms, or advertising networks, we may receive limited information such as your name, email, or engagement data as permitted by those platforms.

How we use your information

We use the information we collect to:

• Process and fulfill your orders (dine-in, takeout, catering, and cookie e-commerce shipping)

• Communicate with you about your orders, including confirmations, updates, and delivery notifications

• Send you our newsletter, promotional emails, or SMS messages if you have opted in

• Respond to your inquiries, catering requests, and wholesale inquiries

• Improve our websites, menu, and services

• Run and measure the effectiveness of advertising campaigns

• Comply with legal obligations

We do not sell your personal information to third parties.

Third-party services

We use the following third-party services to operate our business. Each has its own privacy practices:

Website hosting and design: Our main website (isfeindy.com) is hosted on Framer. Framer may collect standard analytics data about site visitors. Framer Privacy Policy

E-commerce: Our cookie shop (shop.isfeindy.com) runs on Shopify. Shopify processes your orders, payments, and shipping information on our behalf. Shopify Privacy Policy

Online ordering: Our in-store online ordering is powered by Toast. When you order through Toast, your order and payment information is processed by Toast. Toast Privacy Policy

Email and newsletter: We use Beehiiv to manage our email newsletter. If you subscribe, Beehiiv stores your email address and tracks engagement metrics such as open rates. Beehiiv Privacy Policy

Shipping: We use ShipFare to manage perishable shipping for our cookie orders. Shipping addresses are shared with our shipping partners to fulfill deliveries.

Payment processing: Payments are processed through the secure payment systems integrated with Shopify and Toast. We do not store your full credit card number on our systems.

Advertising: We may use Meta (Facebook/Instagram) advertising tools, including tracking pixels, to measure ad performance and deliver relevant ads. You can manage your ad preferences through your Facebook or Instagram settings. Meta Privacy Policy

Listing management: We use Marqii to manage our business listings across platforms including Google, Yelp, Apple Maps, and Facebook.

Analytics: Our websites may use analytics tools to understand visitor behavior and improve our services.

Cookies and tracking

Our websites use cookies and similar technologies to keep our sites functioning, remember your preferences, and understand how visitors use our sites. These include:

Essential cookies that are necessary for the site to work, such as shopping cart functionality on our cookie store.

Analytics cookies that help us understand how people use our sites so we can improve them.

Advertising cookies that help us measure the performance of our advertising and show relevant content.

Most web browsers allow you to manage cookie preferences through browser settings. Disabling certain cookies may affect the functionality of our sites, particularly the checkout process on our cookie store.

Email and SMS communications

We send marketing emails and SMS messages only to people who have opted in. Every marketing email includes an unsubscribe link. You can opt out of SMS messages by replying STOP at any time.

Transactional messages related to your orders (confirmations, shipping updates, catering details) are not marketing communications and will be sent as needed to fulfill your orders.

Data retention

We retain your personal information for as long as necessary to provide our services, fulfill orders, and comply with legal obligations. If you would like us to delete your information, please contact us using the information below.

Order records may be retained for accounting and legal purposes even after your personal account information is deleted.

Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of marketing communications

• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at the information below. We will respond to your request within a reasonable timeframe.

Children's privacy

Our websites and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.

Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Payment information is processed through encrypted, PCI-compliant payment providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this page periodically.

Contact us

If you have questions about this privacy policy or how we handle your information, please contact us:

Illinois Street Food Emporium 5550 N Illinois St, Indianapolis, IN 46208 Phone: 317-253-9513 Email: leyla@isfeindy.com